This Privacy Policy (“Policy”) describes the practices of Hayat Lux (“Company,” “we,” “us,” or “our”) concerning the collection, storage, use, and safeguarding of your information. This Policy applies when you use our mobile application, Private Lane VPN (the “App”), available on the Google Play Store, Apple App Store, or other third-party platforms, as well as when you visit our website (the “Site”) (collectively referred to as the “Services”). This Policy is an integral part of and is governed by our Terms of Service, available at Terms of Use. We recommend reviewing the Terms of Service before using our Services.

1. Acceptance of Terms

Your use of the Hayat Lux Services constitutes your full and unconditional acceptance of this Privacy Policy and the accompanying Terms of Service. This signifies that you have reviewed, understood, and agreed to them. Disagreement with any part of these terms obligates you to stop using all Services without delay.

2. Changes to This Privacy Policy

We at Hayat Lux may update this Policy periodically. We reserve the right to make changes at our sole discretion. In case of significant revisions, we will provide reasonable advance notice through our Services or via email, allowing you to examine the amendments before they become binding. Continued access to and use of the Private Lane VPN application following the implementation of changes will be interpreted as your agreement to the new terms. Furthermore, to enhance clarity and control, we might deliver immediate (“just-in-time”) disclosures or additional details related to specific features that process your information. These notices are designed to provide deeper insight into our data handling practices and, where applicable, offer you further control over your personal data.

3. Information Collection Sources

We obtain information from the following sources: Information You Provide: Data provided directly by you when interacting with our application, website, or filling out any online forms. Third-Party Services: Information we receive from third-party services that assist in delivering our Services to you. This includes analytics providers, operating systems, and internet services.

3.1 Categories of Information We Collect

When you use Private Lane VPN, we may collect and process the following categories of information: Contact Information: Details you provide when creating an account or logging in, such as your name, email address, or username. Account Data: A unique identifier assigned to your account, along with information related to your usage of our Services. Approximate Geographic Location: General location data inferred from your IP address, such as your country or city. Transaction Information: Details regarding your purchases, including transaction date, time, amount, and any promotional discounts applied. Security and Fraud Prevention Data: Information utilized to identify, investigate, and prevent fraudulent activities, service misuse, or advertising abuse. Important Clarification: We DO NOT collect or store internet traffic history (websites visited, content), your original IP address after a session, or DNS queries. Collection is limited to the information described above.

4. How We Use Your Information

Hayat Lux uses the personal information we collect through the Private Lane VPN Services for the purposes outlined below. We will inform you if we plan to use your data for a new purpose. You have the right to object to certain uses of your information, such as direct marketing by third parties. Please be aware that limiting our use of certain information may affect your access to, or the functionality of, our Services. To Provide the Core VPN Service We use data such as your device details and account information to establish and maintain your VPN connection, authenticate your access, and deliver the core functionality of Private Lane VPN. This processing is necessary to perform our contractual obligations to you. Without it, we cannot provide the VPN service. Customer Support and Communication We process your information when you contact our support team to respond to your inquiries, troubleshoot issues, resolve disputes, and address your feedback. This is necessary to fulfill our contract with you and ensure a high quality of service. Security, Fraud Prevention, and Enforcement We use your data to maintain a secure environment for all our users. This includes detecting, preventing, and investigating fraud, spam, malware, unauthorized access, and other harmful activities. This processing is based on our legitimate interest in protecting our Services, enforcing our terms and policies, and safeguarding our users. Legal and Regulatory Compliance We process personal data to comply with our legal and regulatory obligations, such as tax reporting and risk management. This use is necessary for us to operate in a lawful manner. Service Improvement and Development We analyze aggregated usage data to improve service performance, diagnose problems, develop new features, and enhance the overall user experience. This processing is conducted for our legitimate interests in product development and service optimization.

5. How We Share Your Information

Hayat Lux is dedicated to safeguarding your privacy. Your information is shared only in the specific circumstances outlined below:

5.1 Trusted Service Providers

We collaborate with carefully selected third-party companies and individuals that provide services on our behalf. These partners are granted access only to the information necessary to perform their specific functions and are contractually bound to protect your data. Categories of these providers include: Infrastructure and Hosting Services: To deliver and maintain our VPN network. Data Analytics and Performance Monitoring: To help us optimize service performance and reliability. Customer Support Management: To assist us in responding to your inquiries effectively. Payment Processors: To securely handle your financial transactions.

5.2 For Legal and Security Reasons

We may disclose your information if we believe, in good faith, that it is reasonably necessary to: Comply with Legal Obligations: Respond to valid legal processes such as subpoenas, court orders, or other legally binding requests from authorities. Protect Rights and Safety: Protect the rights, property, or personal safety of Hayat Lux, our users, or the public from fraud, security threats, or malicious activity. Enforce Our Policies: Investigate, prevent, or take action regarding potential violations of our Terms of Service, including attempts to breach our network or misuse our Services.

6. Children’s Privacy

Our Services are not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If we become aware that we have inadvertently collected personal data from a Child, we will take prompt steps to delete that information from our servers. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at all@hayatluxkz.com. We will work with you to address the situation and remove the information in accordance with applicable law.

7. Data Security

Hayat Lux implements and maintains comprehensive physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, destruction, alteration, or disclosure. We enforce these same high standards for all our service providers through strict contractual agreements. Please be aware that no method of electronic transmission or storage is 100% secure. While we employ industry-standard measures to protect your data, we cannot guarantee its absolute security. We are also not responsible for the security of information you transmit to us over networks we do not control, such as unsecured email or public internet connections. Your Role in Security The security of your data is a shared responsibility. We strongly advise you to: Keep your account login credentials confidential. Use security features on your personal devices and exercise caution when using public or untrusted networks. If you suspect that your interaction with our Services is no longer secure (for example, if you believe there has been unauthorized access to your account), please notify us immediately at all@hayatluxkz.com.

8. Data Retention

We retain your personal information only for as long as necessary to achieve the purposes described in this Privacy Policy, to enforce our agreements, resolve disputes, and to comply with our legal obligations. The specific retention period depends on the nature of the data and the legal basis for its processing. If you have questions about the retention period for a specific type of data, please contact us. Our general retention practices are as follows: Marketing Data: We retain your contact information for marketing purposes until you opt-out of such communications. After you unsubscribe, we retain minimal details on a suppression list to ensure we respect your choice and do not contact you further. User Data and Legal Claims: We may retain information related to your use of our Services and content you created for an extended period after account closure where necessary to establish, exercise, or defend legal claims, and for audit and crime prevention purposes. Cookies and Analytical Data: Data collected through cookies and similar technologies is typically retained for up to one year from the date of collection or as defined by the cookie’s lifespan. Call Recordings: Where applicable and permitted by law, we will notify you before recording any telephone conversation. These recordings are generally kept for a period of up to six years. Please be aware that we may be required to retain certain information for longer periods to meet specific legal or regulatory requirements.

9. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us at all@hayatluxkz.com.